- What is “personal information”?
- The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
- What information do we collect?
- The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include but is not limited to:
- Given name.
- Mobile phone number.
- Post code.
- How we collect your personal information
- We may collect personal information from you whenever you input such information into the website.
- Purpose of collection
- The purpose for which we collect personal information is to provide you with the best service experience possible.
- We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
- By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
- Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
- Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by the Marketing Executive and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
- Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
- How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: firstname.lastname@example.org.
Last updated: 30th March 2022
General information about visits to our Website is collected by our computer servers, with small files “cookies” that our Website transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Website are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Website. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.
- Why do we use “cookies” and other web use tracking technologies?
- When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address, they merely identify your computer to our Website when you visit us.
- We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.
- We collect information using “cookies” and other tracking technologies for the following reasons:
- to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;
- to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;
- when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.
- Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.
- In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on.
- What are your choices regarding cookies?